In their simplest forms, digitization and automation applications apply to the business world in this way:
Automation is using AI or machines to complete tasks that used to be done solely by a human.
Digitization is making information (numbers, text, images) digital so it can be processed by a computer. This concept is often referred to as ‘big data’.
These two concepts can work alone or in tandem to save time, reduce human errors, improve safety, and perform tasks more quickly and less expensively than human labor.
The impact of digitization and automation in the supply chain has been wide-reaching, and we have seen their spread among industries over the past forty years, to the point that there are very few industries that have remained untouched by Big Data and the Internet.
For many businesses, particularly those with a strategic supply chain management component, this has been both beneficial and overwhelming.
This technological revolution has created a data-producing nightmare. The amount of information being generated by all sources is estimated to be 2.5 quintillion bytes of data per day, and it shows no signs of slowing.
How are businesses tapping into that data to digitize and automate their supply chain management without overwhelming operations?
Automation and digitization are affecting SCM today
Almost every aspect of SCM is being impacted by either automation or digitization or both.
Sometimes it produces game-change results (see ‘Benefits of Digitization’ below), and sometimes it’s more subtle, such as reducing fleet accident rates (see ‘Transportation automation’)..
Benefits of digitization
Bentek Systems, an industrial wireless SCADA and telemetry solutions manufacturer, and a client of Aqurus Solutions, was using multiple systems to track product planning, manufacturing, shipping, accounting, and inventory.
They were generating reams of data, but its fractured nature prevented them from doing anything meaningful with it.
Bentek Systems combined 6 SCM systems into a single solution, reducing their labour component by over 100 hours per week, and permanently saving them almost $85,000 per year.
It seems that everywhere we turn, there is news about self-driving cars.
While many are in denial that this technology will replace human drivers anytime soon, many transportation companies and 3PLs are taking advantage of automation to improve their own vehicle’s safety and performance, particularly on class 8 trucks.
Cruise control and automatic braking, lane departure alerts, detection sensors, and systems that communicate back to HQ if a truck needs maintenance aren’t science fiction anymore, and many fleets are demanding them on new vehicles.
This is having a positive effect on fleet safety records, and although large trucks are traveling more miles they are getting into fatal accidents at a slower pace, according to a recent report from the American Trucking Associations.
In fact, the rate of deadly crashes per 100 million vehicle miles traveled sank 42.2 percent between 2000 and 2013 to the fifth lowest level in history.
The effect on driver and other vehicle safety has been so positive, the Alliance for Driver Safety & Security (aka The Trucking Alliance) has made it mandatory to implement safety automation systems to qualify for membership.
Big Data on the road
Information about traffic, potential weather problems, changing regulations between jurisdictions, and even fuel price variability are all being captured by multiple parties through the Internet of Things, or IoT.
Distilling this information and delivering to drivers as they move goods around the country or the world can improve driving conditions, improve safety, prevent legal issues, and decrease overall shipping times.
Before, they had relied on a more-complicated process using VPN, which was slower and not as reliable.
Using a single accounting system that could handle multiple currencies and keep track of requirements for shipping from different international ports, they have improved their lead time, and customer service levels, and grown business at a rate that was previously impossible.
Is automation/digitization of the supply chain really happening?
There is no doubt that automation and digitization are changing the world we live in today and will continue to do so for the foreseeable future.
“The next several years will bring about the “great digitization” of industry… it is indeed real. And, while it will surely take many years to be fully realized, the “great digitization” is already happening faster than many might expect.”
Supply Chain Management Review”, September 1st, 2017
Top hurdles to be overcome for digital transformation in SCM
There are many obstacles that will have to be navigated in order to digitally transform your supply chain, including:
And there are many others.
But the fact remains: this is a major change being thrust upon us, and the winners will be the organizations and adapt, adopt, and take advantage of the situation, even when the way ahead is not crystal clear. History is filled with examples of organizations that didn’t follow this advice.
How to take advantage of the coming digitization/automation ‘revolution’
However, none of this precludes the fact that digitization and automation will impact us all in the future.
Consolidate your company’s data. You cannot survive the digital revolution without owning and effectively using your own data. Consider consolidating your data on cloud-based systems that provide company-wide functionality, such as an Enterprise Resource Planning (ERP) solution.
Look for opportunities to connect and contribute to industry-wide data repositories. A huge component of the digitization revolution will be interconnectedness and the sharing of data among competitors in a manner that is useful and effective to end-customers. Examples include the sharing of price and costing data between carriers in a cloud solution that is accessible by customers.
Be aware of automation opportunities and support the ones that makes sense to your business. Look for startup companies that are attempting to automate solutions that would be useful to your organization. Crowdfunding, tech startup newsletters, and community forums are great places to discover and support these new ideas.
Read The Entire 5-Part Series on Disruptive Supply Chain Technologies to Watch in 2018