Auto Action Technologies Drives Growth with Acumatica Cloud ERP

Auto Action Technologies (formerly Auto Action Group) is a leader in Aftermarket Accessory Installations for new and used car dealerships. Over the years, the company has expanded into national markets, serving both public and private clients, such as Siemens and Verizon. Its success was almost thwarted by tragedy, but the company’s current CEO and business partner's actions, including their decision to implement Acumatica’s award-winning cloud software, changed its trajectory.

As we grow with larger nationwide projects, Acumatica allows us to manage the process more efficiently. Because of Acumatica and the information we provide, clients have a high level of comfort with us. —Jared Cohen, CEO and CoOwner, Auto Action Technologies

CHALLENGES

Jared Cohen planned to scale the company his father founded, Auto Action Technologies, into a national player when he first took over the business. But the automotive aftermarket distributor and installer ran on a legacy DOS-based system that Cohen knew couldn’t handle increased transactions. Auto Action Technologies deployed Acumatica Cloud ERP, gaining a modern solution with accurate reporting, field service management, and streamlined CRM capabilities that will drive national growth.

KEY RESULTS

• Improved operations with robust reporting through dashboards, eliminating errors
• Acquired a flexible platform that provides functionality to facilitate the business’ expanding needs
• Gained new business management information, providing the insights necessary to make faster, more-informed decisions
• Added field service management functionality, lowering operational costs
• Automated credit card expense uploads and data functions, saving time

The company’s approximately 75 employees are now enjoying Acumatica’s:

• Unlimited user licensing. “When we grow, it’s nice to know we’re not going to get nickeled and dimed.”
• Automated dashboards. “The dashboards help us tremendously. Without a full-time person to analyze the data before, we wouldn’t catch things like a wrong standard cost until later in the P&L. Now, we have a dashboard to immediately notify us if something goes awry, items are fixed immediately, and I don’t have to worry about making decisions later.”
• Maps and appointment boards: “We’re able to see how long it takes for someone to go from point A to point B and ask the questions necessary to determine why it takes someone else longer. That’s a large expense for us: gas, tolls, and drivers’ time, so connecting them to the Acumatica brain allows us to look at inefficiencies and determine how to fix them quickly. We never had a grip on that before.”
• Automated expense process: “Credit card expenses were a nightmare. Now with the mobile app, they are uploaded in real time, which is saving us a lot of time at the end of the month.”
• User-friendly interface: “We love it. It helped speed 100 percent user adoption. Before, we were using a blue screen. Now we are in the modern era of business.”
• Mobile application for working from anywhere: “Someone could even be on the beach somewhere, and it wouldn’t make a difference. Before we had to VPN, which was difficult to use.

BENEFITS

Information in Real Time
Acumatica’s automated dashboards allow Cohen to understand company financials in a new light. The team is now able to catch errors missed previously.

SOLUTION

Flexible Platform to Handle Growth “We needed a flexible, mobile system with inventory management, service-routing and scheduling, and additional capabilities we could offer clients as we grew,” Cohen says

FLEXIBLE ERP GROWS AS AUTO ACTION SHIFTS INTO OVERDRIVE

Acumatica’s flexible and open platform allows Auto Action Technologies to easily accommodate new customer demands and provides a platform for future growth. “As we start growing with larger nationwide projects, Acumatica allows us to manage the process more efficiently,” Cohen says. “Our largest project to date is with the City of New York where we work in 50 depots. Because of Acumatica and the information we can provide, clients have a high level of comfort with us.”