One of the many lessons the COVID-19 pandemic has taught us is that businesses must embrace automated processes and eCommerce in order to be able to adapt to a rapidly changing world. Lacking automated processes exacerbates supply chain issues, and many businesses experienced this problem in 2020: 94% of Fortune 1000 companies experienced supply chain problems last year. Decentralized, manual processes make it difficult to satisfy customer demands and can overwhelm customer service representatives. Automated processes create a more streamlined, efficient workflow and, subsequently, a superior customer experience. Transitioning to an online, eCommerce-based system has many benefits: Fewer errors, swifter order fulfillment, cost savings, and greater customer satisfaction. Perhaps even more importantly, implementing an automated business solution allows you to know the “full story” of your supply chain. With all your information in one, centralized location, it’s easy to see the status of all your orders, finances, and suppliers. This is crucial to identifying and solving areas of weakness and inefficiency in your supply chain and avoiding disruptions. Agile, automated processes make it easier to expand your business while not sacrificing efficiency and customer satisfaction. The insight potential of instant access to real-time visibility of your supply chain is limitless. eCommerce, automation, and agility are all core features of a composable business – an organization that can deliver efficient outcomes and have the ability to rapidly adapt to change. With today’s world-changing and evolving each and every day, it’s imperative to be equipped with the tools that will allow your business to succeed.
Additional references:
https://www.gartner.com/smarterwithgartner/how-to-respond-to-a-supply-chain-attack/